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Alexander Smith

Wellness.com Featured Provider
Alexander Smith
Providence Medical Group - Gateway Family Medicine
(1 Review)
Office

(503) 215-4250

 1321 Northeast 99th Avenue Portland, OR 97220

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Consumer Feedback

(1 Review)
WARNING- You cannot see this doctor unless you are established at Providence with a primary doctor that refers! So this review isn't about Dr Smith as a doctor - this review is about Providence Medical and its staff.

My 6-year-old son had a referral to Dr. Smith from his concierge doctor and a supportive letter from his SLP, but due to the administrative back and forth he isn't able to see this specialist.

After more than 7 hours on the phone over 3 days of calling everyone from MyChart support to the new patient line to Dr. Smith's direct office, I was able to (finally!) establish an account for my son. It was one of the most paintfully administratively burdensome experiences. But I'd do anything for my kid, so I felt it was worth the 2+ hr hold times and multiple transfers.

With this account, I was told I could make an appt. However, by another person, I was then told his referral wasn't attached to the account and it was lost. I called back and got another person who told me that the account was active, but lacked a primary doctor. I explained I had one and had a referral to see this specialist. She told me I had to physically bring it to his doctor's office and then I could get an appt. So I drove 45 mins (one way) to his office to drop it off. I did this (in the rain) only to be told that since his account had no primary doctor in their network, Dr Smith couldn't see an "outside" patient.

So a specialist doesn't take referrals? This is a FIRST for me. I go to Providence for my mammograms and I don't have a primary there. I've had heart surgery at Stanford (as a referral!) Something is clearly broken at this hospital and their staff is uneducated on the patient process. I'm sad since I thought Dr Smith would have been able to support my son's development, but clearly, Providence prides itself on medical exclusivity over actually helping people.
by concerned parent xxx.xxx.126.98
November 27, 2022
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Map and Directions
1321 Northeast 99th Avenue, Portland, OR 97220
Website https://www.providence.org/doctors/psychology-cognitive-and-behavioral-psychology/or/portland/alexander-smith-1891121802?ls=provider&y_source=1_NDQxMzc5MDgtNTEwLWxvY2F0aW9uLndlYnNpdGU=
Primary Specialty

Psychologist

Practice Providence Medical Group - Gateway Family Medicine
Gender Male
Education Pacific University School of Professional Psychology
Training Strong Integrative Behavioral Health