I was seen 9 days ago for a horrendous cough. At the visit I was told to take prednisone a certain way. The dispensing was incorrect. I was also told I would get an order for a chest xray which was not given to me. Then at the end of the visit she told me she couldn't even see me anymore because she is administrative. Why was I not scheduled with someone that could actually care for me then?! I called 3 days ago complaining because I am still no better asking for any help! I didn't get a call back until today. They asked I get the chest xray done which I am fully willing to do. I asked them to send the order to SMIL. They can't even do that right! They faxed the order to SimonMed. Sad fact is I am a nurse and I even used to work with this woman. There used to be proper patient care but this whole facility has made my experience with Optum AWFUL!!! I will never return to any of this practice again! I would highly recommend you do the same if you actually want taken care of.