Reproductive Gynecology & Infertility (RGI) in Westerville, Ohio is by far one of the most unorganized and unprofessional healthcare clinics that I have ever experienced. While there are many notable issues, the biggest one and the common denominator seems to be Dr. Akas Jain. Firstly, I was not the actual patient, but my wife was. My wife was referred to Dr. Jain by her gynecologist. We both met Dr. Jain during the first appointment. Seemed to be promising with his awards in his office–I am now convinced he purchased them himself. He was fully aware that we are a same sex couple trying to get pregnant. We never tried to hide it and were very open about it. It’s not like it is an unheard of situation to have a same sex couple coming to a fertility clinic. After the initial visit, I was not allowed to be in the room with my wife, so usually I would be in the waiting room or in the parking lot. Every single appointment after, Dr. Jain seemed to have had amnesia and forgotten that my wife was in a same sex relationship. He would constantly tell her to take her medications, use the shot, and to have intercourse. She would then look at him weird before he realized he had no clue who he was talking to and what her situation was. He even made comments such as, “you don’t look gay.” Not only is this EXTREMELY disrespectful and offensive, it is completely unprofessional and could be considered discriminating. I am not a doctor, but you have a chart for a reason! It is beyond concerning that he didn’t even seem to have read it and this happened during EVERY visit. It was not a one time instance.
On top of him being completely clueless as to what is going on with his own patients, he is extremely rude and horrible to his staff. It is unnecessary to yell at a member of your staff when they’ve made a mistake, but it is completely inappropriate to do so WHILE there is a patient present. It is pretty bad when the staff feels it is necessary to apologize for his behavior. This has to be an extremely toxic place to work and I feel sorry for those who feel that their only option is to stay there and deal with such a condescending, unprofessional “boss”. During our last visit, we had a “last straw” moment, when we were told that the prices changed again without warning. Dr. Jain told us one price during the initial visit, we paid $600 for the first procedure, were told that we were overcharged the first time during our second procedure, and back to $600 for this last time. After this incident, my wife was taken back to her room and the nurse practitioner was amazing and made her feel like she was in a safe space. Dr. Jain was not allowed into the room during the visit. If the clinic was run by this nurse, more people would go there and leave happy. Dr. Jain is usually sprinting around from one side of the clinic to the next, which seems that he is likely packing as many patients into a day that he can just to make easy money off of these people who are so desperately trying to have a child. I do not recommend anyone to this clinic–specifically to Dr. Jain. Save yourself some money, time, and heartache and go somewhere with a doctor who actually cares.
by Ashley R
xxx.xxx.253.170
May 19, 2022
