Caring and understanding of daily pain levels! Flexible and compassionate when I had to reschedule or cancel due to illness or bad weather. Friendly and inviting atmosphere. Erin's knowledge of my challenges and exactly what needed to be done-made me actually LOVE physical therapy! She even came to my doctors office while I was having an ultra-sound so she could understand exactly what I needed, first hand. She has become not only my physical therapist but someone I care about very much as a person.