Where do I start... My experience with Elizabeth Le was doomed from the first 10 minutes in her office. I had an office visited with Elizabeth Le on October 26, 2022, and it all started with the co-pay. I informed Elizabeth Le that I do not have a co-pay that I met my Out-of-Pocket for the year and she argued with me about it. So, she gets on the phone with my insurance company, and they tell her that I do not have to pay a co-pay. I heard the entire conversation because it was on speaker phone. I found that a little disturbing that my information was being broadcasted throughout her office. Can I say, HIPAA. She ends the call and proceeds to call me to the patient room. I'm looking around and second guessing my decision going to this office. It was not at all what I expected or what you would normally see in a doctor's office. It felt dirty! I should have ended the appointment then and there, but we all know sometimes we just don't do things that way. While she was doing my procedure, I was stating what I wanted done and what I got from her, is "you do that later, you come another time, it will take 15 minutes". At this point, I’m thinking, that doesn’t make since, you can do that now. Immediately, I knew this woman was out to trick me for more money. She did, just that! She doesn't complete the procedure and on top of that, I'm walking out with blood dripping from me. That's a huge flag! I pointed it out to her, and her response was, "it stop bleeding in a minute". REALLY! I am walking through your office, dripping blood on your floor. Another HUGE flag. I go to leave because I'm not coming back for another appointment with her. She stops me and tells me I owe her $40, which by the way, is not even my co-pay amount. Here we go again, we are arguing back in forth. I give in and pay the $40 and leave. The reason why I did this is because my insurance will issue me a check back for the $40. I waited for my explanation of benefits to come through with my insurance and low and behold, she doesn't even file my $40 payment with my insurance. So, at this point she has my $40 and the full payment from my insurance company…… I call my insurance and let them know what is going on and they immediately put me on hold to give her a call. My insurance company tells Elizabeth Le to issue me a refund and if I haven’t received the refund in at least 30 days to call them back then I can take further steps to file a complaint. Its now March and I still haven’t received my money. So, I decided to call Elizabeth Le myself. During the conversation, she proceeds to tell me that she has tried to contact me several times. That’s a lie! I told her no she has not and I can pull my phone records to prove that she has not. She then crawfishes out of that and says to me that she doesn’t have my mailing address. REALLY! Another lie, you have my address on the paperwork. Furthermore, she says that it will take 30 days or more for me to get my refund through the mail. Really! She also says, “you come pick up” because if she sends the check through the mail, she will have to cancel the check and reissue another check past 30 days. WHAT!!!! At this point I tell her I will be at her office to pick up my $40 so I can be done with this lady. Once I receive my money, I will file complaints. I’m writing this review to help others. Just stay far away, it’s not worth it! Please check the EXPLANATION OF BENEFITS from your insurance company. I’m sure I am not the only one she has done this too.
by Margie
xxx.xxx.32.30
March 29, 2023
