Zynex has been horrible to work with. They did get my the TENS unit quickly which is the only good thing I encountered with Zynex. Their customer service is extremely poor with no one able to help. They say a supervisor will call me back and no one ever does. They were to bill my insurance company and didn't once my insurance changed. I told them I did not need any supplies and they sent them anyway and billed my insurance company for them, I think that is insurance fraud. I would never work with Zynex again.
I am looking forward to my new ten unit, I have talked to several different people while getting my tens unit and they all were very nice on talking we me , I talked to Melissa and Cynthia and Carmen and these three people were so helpful in getting my unit on the way to me . I can so excited about that it is on the way here to me. Thank all the people that made it such a pleasant experience
Excellent company. They contacted me immediately after receiving my doctor’s prescription for a device. It was shipped the same day by priority mail. The staff was very helpful and answered all questions I had. I wish there was more companies as this one. Professional, courteous, hard working. The product is EXCELLENT! My sincere thanks.
Karen Bauer went out of her way to accommodate me. She met me in the lobby, following my physical therapy appointment, to deliver the new TENS Unit. She explained all of the features, while spending over an hour with me. She provided a web link, just in case I wanted to refer to it. There is nothing more she could have done. I am very pleased with the training she provided, and grateful for the knowledge she passed on to me.
Placed order at doctors office and within the hour I heard from them to order the equipment I needed. Very professional, personable, and efficient. Would definitely work with them again.
Much better than my previous provider. It didn't have the capability of a/c cord. You can actually feel the pulse better with out having to turn it up to 2. Came highly recommended by my surgeon to help with rotary cup tear. nothing works better.