I Had a Problem at First In Getting My Motorized Chair Due To a Glitch In Their System, But Problem Resolved In a Matter Of 2 Days, And My New Chair Was Delivered Promptly By One Of The Most Respectable and Diligent Service Man That I Have Had The Pleasure To Meet! I Requested A Certain Size and Brand Chair And It Was Specifically Located And Delivered By Jacoby In Time For Me To Go For My Dental Appointment! Very Pleased With This Company And Their Employee.