Have been dealing with Apria for well over a year, and to date have not been able to receive an invoice to pay for the CPAP machine, which has been in my possession for some time. I continue to have telephone calls, and visits to my home to pick up the machine. Medicare and Apria are a joke as far as receiving services, so I merely wished to purchase the machine, and be done with it, period.
They should change the customer service line to "Lack of Service Department. A one star rating is the lowest I could select. A no star symbol should be added.+
Very unsatisfied if I could I would give them a negative star rating. There was failure on their part as well as insurance to notify me that I needed to find a new supply company. Half of the time what I ordered I had to wait for because it was backordered. I was continually receiving notices from my insurance that they weren't going to pay for services because of lack of use they never downloaded the information when they had a wireless monitor on my cap and then until I called a asked why my insurance wasn't going to cover me for something I needed and was using like I was supposed to all because the never contacted me about downloading the memory card from my machine.