They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. I will absolutely return. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed.