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STEIN OPTICAL INC

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STEIN OPTICAL INC
STEIN OPTICAL INC
(1 Review)
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4000 N Oakland Ave Shorewood, WI 53211
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Consumer Feedback

(1 Review)
On 6/1/20 I contacted Stein Optical for a eye exam. I was informed I would be sent a link to fill out some information prior to arriving. I completed this link and provided my insurance. I then called back Stein Optical to see if I could change by appointment on 6/2/20 from 2:40 p.m. I was unable to at this time I was asked if I have insurance or STATE insurance. I informed them I have insurance and they should know such by looking at my employee. I then gave the receptionist my insurance number again. I then asked for the District Manager phone number and the receptionist stated they probably won't call you back. I then informed the receptionist if she can't locate my insurance I will still pay the $68.00 for a eye exam. I then cancelled my insurance. This receptionist needs a review of what customer service is and to not make assumptions that if someone doesn't have insurance then they are receiving if from the state. If you're reviewing this e-mail I would suggest you go to any other optometrist because obviously this business is more concerned on how they are going to receive payment prior to performing service.
by w. brown xxx.xxx.251.5
June 02, 2020
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4000 N Oakland Ave, Shorewood, WI 53211