Directory > Providers > Eye Care > Optometrist > CA > Lakewood > CRAIG B SCHEFFEL OD INC > Reviews

CRAIG B SCHEFFEL OD INC

Nearby

Optometrists

Eye Physicians of Long Beach

Long Beach, CA

Eye Physicians of Long Beach

Long Beach, CA

Beach Eyecare Optometry

Long Beach, CA

Jason H. Nakagawa, OD

Marina Del Rey, CA
Get Featured on Wellness.com > Learn More
CRAIG B SCHEFFEL OD INC
CRAIG B SCHEFFEL OD INC
(1 Review)
> Get Phone Number & Directions
17 Lakewood Center Mall Lakewood, CA 90712
Add a Review

Consumer Feedback

(1 Review)
I have never before felt the need to write a review negative or positive. But this experience was so horrendous I had to sign up just to warn customers. Worst eye glass experience in my entire life and I have been wearing glasses since the 3rd grade and I am now 30 years old.

I came to this location because my Aunt has been a customer for several years and I was in need of glasses fast because my cousin sat on my old frames and I couldn't get them to bend properly back in place. The location is clean my appointment was same day (appt on 2/8/17) and they saw me very quickly. Additionally, I was informed that my eyes had gotten a little better somehow. The doctor was incredibly nice and I was excited I was going from -8.25 to -7.25. The initial experience was positive. But wait there's more.

I was informed that my glasses would take approximately 3 weeks to get. After the 3 week deadline passed I was informed that my glasses were on back order (I would have made a different choice in frame if I had known this as I am in law school and need my glasses to study because contacts are too uncomfortable). After a week of waiting for a reply on when the glasses would be in stock I was informed that it would be 2 more weeks until I get my new frames. The 2 week mark passes and I call for an update and I'm informed that it will be an additional week and a half (it took a total of 7 weeks). So the frames were meant to arrive on March 27th but I got a call today, March 25, saying my frames were 2 days early so I had positive feelings until I took out my contacts and put them on at home. I paid for polished lenses and my prescription had apparently dropped from -8.25 to -7.25 so my lenses should be smaller than my old glasses. BUT not at the Scheffel Eye Care Center. Not only can I not see out of my glasses pass selfie distance but the lenses are almost 3 times the size as my old glasses which were -8.25!!!!! So now I have to take them back to have them put in the correct prescription so that I can actually see out of my expensive glasses, but I also need them to answer why in the world my old glasses (Prada Frame but I got them from a different doctor) are so much thinner. Seeing as how it took 7 weeks (2/8/17 - 3/25/17) to get the glasses the first time I'm assuming it will take them no less than 4 weeks to correct them.

Oh and I take the bar this July and needed this new frames so my eyes wouldn't give me trouble while studying for finals and the bar and now i'm STILL without glasses all because of the incompetency of this location.

DO NOT go here if you need glasses in a timely manner with the proper prescription.

Update: I returned the glasses today 3/26/17 and requested a full refund and for them to negate the claim on my insurance. They refused to refund the eye exam that was done incorrectly but reversed the lense and frame claim on the insurance and they only refunded 440 out of the 594 I paid out of pocket and claimed a BS restocking fee and kept the charges for the exam and retina screening.

This screams unjust enrichment and I will be filing a complaint with the board of optometry. How dare you keep 154 of my money plus an exam fee for something done incorrectly AND it took you 7 weeks to get the glasses with the incorrect prescription to me. Absolutely ridiculous.
by A Logan xxx.xxx.68.131
March 26, 2017
Add a Review
Map and Directions
17 Lakewood Center Mall, Lakewood, CA 90712