I made an appointment. We now live quite a distance from the clinic and this was the first visit since movIng. On the way to the clinic we became lost. I called them to let them know that we would probably be approximately 10 - 15 minutes late. They said not to come and cancelled the appointment. They said they were all booked up and couldn't take me. I had the appointment. All they had to do is flip flop / my appt with the next person (who they made sure to tell was already there.) I am sure they would not have minded not waiting and I emphasized that that would be okay with me. No -- I couldn't be seen. I think this was just unforgivable, and I would not recommend any one going there. I know I certainly never will again!