They are always prepared for my appointment and remember everything about me. They've answered a couple of my questions over the phone, but most of the time I have to schedule an appointment. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. I've been looking for a great ophthalmologist and I think I finally found it. I will be recommending them to everyone I know.