I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. I was amazed at how much better I felt after my adjustments. I was worried that my adjustments were going to be painful but they were extremely careful. The restrooms at this office were spotless. It smelled amazing in there and looked immaculate. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. I've been other places that left me unattended for quite awhile, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for.