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JACQUE ROBERTS, DC, LAC

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JACQUE ROBERTS, DC, LAC
(22 Reviews)
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470 6TH ST STE B LAKE OSWEGO, OR 97034
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Consumer Feedback

(22 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
saved my life, more than once.
by James D McAndie xxx.xxx.20.116
December 03, 2018
Did you leave the office feeling satisfied with your visit?
Somewhat
Is this provider easy to reach in an emergency?
No
Do you think that the provider's staff are well trained?
No
Did this chiropractor answer all of your questions?
Some were answered
Was this chiropractor friendly?
Not Really
by Anonymous xxx.xxx.70.114
October 10, 2014
Dr Roberts does not secure her patients files under lock and key. While I was waiting in her treatment room I clearly overheard a contractor performing work in the office above state that he had full access to her office and all the other offices in the building and he would be giving the plumber who would be accessing pipes in Dr Roberts office a key. She explained her limited office hours and told the contractor that she had patient files and to have the plumber leave his business card. She asked for the contractor's card and said she needed them because she has to list everyone who had access to her patient files on a form. The next morning I realized I'd given her all my personal information, including my social security number and medical history, but I had not signed a HIPAA patient privacy form. I'd only seen her twice and she didn't return my call to address my concerns. Then I realized that the new assistant who began working on the day of my first appointment had no experience or training as required by HIPAA and she also had access to my personal information and protected health information. Dr Roberts is flying fast and loose and is out of compliance with the AFA, HIPAA and the office management requirements of the Oregon Board of Chiropractic Examiners. Every one of her patients should be alerted to their vulnerability to identity theft and exposure of their protected health information.
by Vesta xxx.xxx.0.178
September 05, 2014
Has this chiropractor ever misdiagnosed you?
Yes, it was very serious so I never went back
Were the staff members able to answer your questions?
Not many
Did this provider seem well-trained and experienced?
Not very
Was it easy to make an appointment with this provider?
No
Did this provider seem current about the latest advancements in their field?
Not really
by Anonymous xxx.xxx.188.202
April 02, 2014
This provider has no helpful information available online, apart from their address and phone number. They just have a basic listings page. They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. Every time I come here they always remember me by name and greet me as soon as I walk in the door, even if it's been months since my last appointment. They are so thoughtful and amazingly sweet, I just love this place. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. Their office was the absolute perfect temperature. It was so nice to be able to get out of the weather outside and sit in a relaxing, comfortable office.
by gl xxx.xxx.78.41
January 05, 2014
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider offer any coupons, discounts or promotions?
Yes
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
by Anonymous xxx.xxx.26.96
June 12, 2013
Does this chiropractor offer lifestyle and nutritional advice to further your recovery?
Yes
Did this provider rush your appointment?
No
After your appointment with this chiropractor, were you still skeptical that the treatment would be effective?
No, I was very hopeful when I left
Were this chiropractor's adjustments gentle?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
by Anonymous xxx.xxx.206.53
March 24, 2013
Was this chiropractor friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Does this provider remember you and your circumstances at every appointment?
Yes
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Anonymous xxx.xxx.78.29
October 25, 2012
Did you feel like your pain was lessened after your chiropractic treatment?
Yes, I felt better than I've felt in years when I left!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.173.208
April 11, 2012
Did you feel like your pain was lessened after your chiropractic treatment?
Yes, I felt better than I've felt in years when I left!
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
by Depweg xxx.xxx.225.237
April 04, 2012
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Map and Directions
470 6TH ST STE B, LAKE OSWEGO, OR 97034