They definitely care about patient comfort because they have the best waiting room chairs I've ever seen. I could have easily taken a quick nap while waiting for my appointment. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. Their equipment was very advanced and sophisticated. I was very impressed. It was nice to see them treat their staff with so much respect. It was obvious that they had a good relationship with all of their staff members.