The treatment method was explained in-depth to me before they started the treatment. I was totally prepared for everything that was going to be done during the adjustments, and I was completely comfortable. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. One thing I noticed about their office was how absolutely fantastic it smelled. They must clean or sanitize all the time. They didn't exaggerate their abilities at all, which has been a problem at some of the other places I've visited. I got what was promised. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me.