It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. I love that I can count on them to work with me until they find a solution for my situation. Other places I've visited, seem to give up after they don't have an answer for me the first time, but not here. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. I felt better than I have in years when I left. I couldn't believe the difference they were able to make.