It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them. The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded. I am going to refer everyone I know here. I absolutely love this place.