It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. They didn't exaggerate their abilities at all, which has been a problem at some of the other places I've visited. I got what was promised. They made sure that their qualifications were obvious. I was confident that I was under the care of a professional.