I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. I appreciated that they were still concerned about my health even after I left the office. They followed up with me after my appointment and everything. The treatment method was explained to me before the adjustment was performed. I appreciated the fact that I was prepared for my treatment. They didn't pressure me to buy anything I didn't need, which I really appreciated. I've been to other places that pressured me to buy stuff and it always made me very uneasy. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places.