They are always spot-on about what is bothering me. I have never been misdiagnosed by this chiropractor; they are an expert at what they do. Although I have never had much to complain about I know that they always adhere to the customer is always right policy here. They take every complaint very seriously and strive to ensure that clients leave satisfied with their visit each and every time. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. One thing I really liked, was that they kept me updated about where I was at in the recovery process, and how long before I would be fully recovered. It gave me more of an idea about how much time I could expect to be recovering, and encouraged me on all the progress I had made. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified.