They are always spot-on about what is bothering me. I have never been misdiagnosed by this chiropractor; they are an expert at what they do. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it.