Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
Does this provider welcome questions?
Yes, they don't mind answering my questions
Do you feel that you could have received better service somewhere else?
Yes, I think I could have gotten better service elsewhere