They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance. The office was easy enough to find. The treatment method was explained in-depth to me before they started the treatment. I was totally prepared for everything that was going to be done during the adjustments, and I was completely comfortable.