The treatment method was explained in-depth to me before they started the treatment. I was totally prepared for everything that was going to be done during the adjustments, and I was completely comfortable. They make an extra effort to communicate with their patients, and even updated me every time I visited about where I was at in the recovery process and how much progress I had made. It was encouraging to know how much recovery I was making at each appointment. I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. Everyone in my community knows that they are the absolute best in the field.