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Zain Dabbas, DDS

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Zain Dabbas, DDS
Royal Dental Care
(9 Reviews)
> Get Phone Number & Directions
2594 Loganville Hwy Suit 102 grayson, GA 30017
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Consumer Feedback

(9 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
My first visit in August 2017, went well. The office is beautiful and the staff was excellent and caring. During my first visit Dr. Dabas stated I needed a deep cleaning. They gave me the cost of the cleaning $497 but I wasn’t prepared to pay that amount but would come back later to do the cleaning. Fast forward, I contact them around the 4th week in November to get my deep cleaning done before my benefits expired. We scheduled it for December 15, 2017. November 30, Tatiana caontacted me to tell me that my benefits expired on November 30th(that day), and if I wanted to come in today for the cleaning. She stated the cost would actually be $276 instead of the $497. I said that was great and I would be there. We scheduled it for 4:00. I arrived and Tatiana stated, “hey you know your insurance company won’t cover this until April, 2018. 🤔I stated “I spoke to Tatiana and she told me it would be $276. She said “yes that’s me but I’m sorry the cleaning is actually more but we can give you the insurance rate but that’s $497. I said I’m not prepared to pay that when you told me it was $276. I stated I got off work, drove over here and it was disappointing. She said I’m sorry “you want me to give you some gas money 🤣”. She chuckled. I said “😕 no, and looked puzzled, but said thank you, and left”. I was very upset because I thought it was disrespectful of my time, insensitive and unprofessional. I called right back as I was driving away to see if the doctor would call me later to discuss what had just transpired. Dr. Dabas wasn’t avail, so I left a message but the assistant called me back. She did apologize, but asked “what did I want them to do for me”? I said “whatever the doctor felt would be appropriate in this type of situation, or honoring the amount of $297. She stated if she could get me in on tomorrow could I come back. I stated yes.

Friday came and no one called, so I reached out to them at 3:46 to find out what time. The assistant said “the doctor worked late the night before and didn’t get a chance to call me” but she would “have her call me today and it may be after 730 if that was ok”. I said “yes”. Today is Monday, December 4, 2017. No one has yet to contact me about the situation.

Quite disappointing.
by Demetria S. xxx.xxx.12.37
December 04, 2017
Great Dentist and Office Staff! everyone is professional, caring, and super nice!
by L Stewart xxx.xxx.165.23
February 18, 2015
Are you going to visit this provider again?
Without a doubt!
Was the toothpaste used during your cleaning enjoyable?
Absolutely, it was fantastic!
Were you able to watch TV during your dental procedure?
Yes! I was able to choose between watching TV or reading a magazine
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
by David xxx.xxx.141.33
October 16, 2013
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did your gums bleed excessively after your appointment?
Not at all! They were very gentle and careful
Did this dentist explain your dental procedure to you?
Yes. They made sure I understood every single detail
Have the fillings, crowns, or veneers you've received lasted?
Definitely! They lasted even longer than they were supposed to
by Anonymous xxx.xxx.141.33
June 30, 2013
Was this provider willing to stay open late to accomodate your needs?
No, they close exactly on schedule despite any circumstances
Was the chair you sat in during your dental procedure comfortable?
No, I couldn't wait to get out of it
Did this dentist pressure you to get any unnessary dental procedures?
Somewhat, it was kind of uncomfortable
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this dentist explain your dental procedure to you?
A little, but I wish they had explained it more thoroughly
by Anonymous xxx.xxx.237.225
June 20, 2013
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Do you trust this dentist to only recommend dental procedures you need?
Absolutely! I'm very confident they have my best interest in mind
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
by Anonymous xxx.xxx.141.33
May 29, 2013
Did you leave the office feeling satisfied with your visit?
Yes
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
by Anonymous xxx.xxx.74.64
November 25, 2012
Was this provider late to your appointments?
Yes, they were over an hour late for my appointment
Did this dentist thoroughly examine your teeth?
Absolutely not, they barely looked at my teeth
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Was this provider's staff friendly?
Friendly Enough
Did this dentist pressure you to get any unnessary dental procedures?
Yes, they were very pushy
by ds xxx.xxx.194.56
September 21, 2012
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.147.18
January 13, 2012
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Map and Directions
2594 Loganville Hwy Suit 102, grayson, GA 30017