They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. I don't know of anywhere else that would've taken better care of me. I had a great experience. The treatment method was explained in-depth to me before they started the treatment. I was totally prepared for everything that was going to be done during the adjustments, and I was completely comfortable. The equipment they used during my adjustment was very advanced and sophisticated. It made me much more comfortable knowing that I was getting the most safe, current treatment.