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Mercer House

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Mercer House
Mercer House
(7 Reviews)
5701 Dexham Road Rowlett, TX 75089
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Consumer Feedback

(7 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Recommended
5 star average for Recommended
Value
5 star average for Value
Staff
5 star average for Staff
Did the staff at this senior care facility use excessive foul language?
Not at all! They are always respectful and courteous!
Did this senior care facility use current and safe equipment?
Yes, the equipment is very advanced!
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Was it easy to find parking at this senior care facility?
Extremely easy, and close to the entrance
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
by Frank xxx.xxx.198.222
April 21, 2014
This place is great
by Wendy xxx.xxx.107.215
March 14, 2014
They provide a ton of fun activities and exercises for their residents. It's so nice never having to worry that my loved one will get bored. Their office was the absolute perfect temperature. It was so nice to be able to get out of the weather outside and sit in a relaxing, comfortable office. I absolutely love the fact that the nurses are able to spend so much time with the residents. Someone's always available to help or talk to my loved one right away. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more.
by 1992AL xxx.xxx.194.119
January 10, 2014
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous xxx.xxx.52.1
January 10, 2014
They paid close attention to me and all of my questions were answered. I was so pleased with the friendliness of this caretaker. They go above and beyond to make patients feel comfortable. The entire staff highly recommends that friends and family members visit residents at any time. They really understand how important it is to the residents to have regular visitors. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places.
by Frank xxx.xxx.135.36
January 01, 2014
Does this provider treat their staff well?
Not at all. I felt terrible for all the staff members
by Anonymous
January 26, 2012
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
by Anonymous
August 06, 2011
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Map and Directions
5701 Dexham Road, Rowlett, TX 75089