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Jeffrey Y.H. Chung, MD

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Jeffrey Y.H. Chung, MD
Retina Care of Washington
(6 Reviews)
> Get Phone Number & Directions
14201 Laurel Park Drive, Suite 104 Laurel, MD 20707
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Consumer Feedback

(6 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Expertise
5 star average for Expertise
Value
5 star average for Value
I have seen Dr. Chung twice, first time is the new patient check and he did a laser surgery on my eye. The second time happened 1 day after the first visit due to a big concern. Then I received the bill which will charge me $1251.77 in total after insurance. I called their office about the ridiculous bill for 2-3 times. I have to say that're the worst experiences I've ever had in my life among the family doctors, dentists, pediatricians I've ever seen.

The biggest problem is the surgery, or I have to say the outcome of the surgery. I had a hole on my retina, and was referred by my family doctor Dr Cui Wei to Dr. Chung's office. Dr. Cui said that he had the same problem and he let Dr. Chung did the same laser surgery on him. That's the key reason I let Dr. Chung performed a laser surgery in my first visit there. During the diagnose, Dr Chung said he would do a 3 lines standard laser surgery on the hole. However, He actually gave me ~800 shots on my retina for treatment. I remembered that he said 'I think I'm a little bit crazy, I shot 6 lines for u other than 3 lines' in the surgery...
One day later, I felt there was a big black shadow in front of my vision. So I contacted his office and saw him again. He told me the shadow may be caused by the laser shots which were a bit close to the vision area, and the shadow may last for two weeks or the whole life. Then I saw another retinal expert and asked my Ophthalmologist, both of them thought 800 shots were too much - my case only needed about 80 shots, and the price they charged was too high.

Secondly, I'm not saying he is a racist, but if you're a Chinese, you'd better not come here. he definitely has some prejudice on Chinese. When I showed the hesitation if proceed with the laser surgery, he said 'if I am a senior white doctor, you should not be hesitate. You hesitate, because I'm a Chinese, and funny things is that Chinese person don't believe in Chinese doctor', then he commented several times 'the Chinese always like blabla', and hold his throat to pretend a Chinese senior lady, made several 'funny' jokes on the Chinese senior people who believe in '1 shot to be effective, no negative effect'. He even express his special sick of ' the Chinese men in their forties, come from 'Shanghai', working as engineer'. I'm really tired of hearing his feeling about Chinese 'hateful' people, while he's recommended by our family doctor, Dr Cui. We've seen Dr. Cui for years, and we trusted Dr. Cui. I had to believe Dr. Chung is a talented retina expert and just doesn't like to keep his manners. That's why we stood his rudeness, and proceeded with the surgery in the same day.

Last but not the least, when I called their office for the bill, all the office members showed consistent rudeness, aggressiveness in which way I've never ever seen. The rudest office managers ever even educated me that 'you don't know how U.S. insurance work....you're a adult and u'd seen a doctor then u need to pay for it...'. I don't have the time to tell her as she hang up the phone last time, hope she can see the truth here, actually I paid all the doctor statements for all the treatments and services that my family had got. I just couldn't stand to pay a doctor's office $1250 for a surgery that leave me a life-time shadow every time I open my eyes and the rudest treatment from the front dest/office manager. And I wouldn't be thankful for the 10 times shots he gave me even 'he would not charge more for more shots'.

Funny thing is that I felt deep concerned even angry on the abnormal shadow on the retina, then I came to his office on the day after the surgery, he charged me another $200 after insurance. So if what ever problem happened in the surgery, once a patient came to see the doctor again to question on the problem, he need to pay more even it's not his fault? As a conclusion, the right thing should be no mater what ever I as 'an adult' suffered from the surgery, I should just bear it, then I won't lose more money at least.
by Ling Zhang xxx.xxx.169.20
April 29, 2019
Love him, he is very attentive and caring. I would recommend him to others. Need more physicians like him. Don't ever change.
by Alice Gray xxx.xxx.229.75
September 03, 2015
Was this provider friendly?
Extremely Friendly
Was this provider's staff friendly?
Yes, they went above and beyond
Were the waiting room chairs comfortable at this eye care office?
Yes
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Did this provider seem current about the latest advancements in their field?
Definitely
by Anonymous xxx.xxx.23.20
July 28, 2014
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Do you feel confident that this provider will work with you until a solution is reached?
Definitely
Do you feel like this provider's office is well staffed?
Definitely
Would you recommend this ophthalmologist to others?
I Already Have
Was this provider friendly?
Very! The most welcoming office I've visited!
by Grace Lee xxx.xxx.131.222
March 26, 2014
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Was the waiting area spacious?
No, but I can always find a seat
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Was this provider late to your appointments?
No, they were on time
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous xxx.xxx.64.100
December 23, 2012
Was the waiting area spacious?
Yes
Do you feel that you could have received better service somewhere else?
No, I don't think so
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
by Anonymous xxx.xxx.5.10
November 19, 2012
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Map and Directions
14201 Laurel Park Drive, Suite 104, Laurel, MD 20707