They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places.