I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. This provider has very little helpful information available online, and what they do have is hard to find. They're always able to answer simple questions over the phone. It has been 6 years since my stroke and eeg biofeedback and my balance and focus are still much better. They were able to provide everything they promised me, they went above and beyond and exceeded my expectations.