They don't really take that extra step to make me feel special. I'm just another client to them. When I first opened the door to their office, I noticed a faint but distinctly foul odor. It wasn't unbearable, but it definitely wasn't enjoyable. They never made any effort to follow up with me after my visit and it made me feel very unimportant. I know they see a lot of patients, but when you say you're going to follow up, you should. I found the office, but only because I had simple, very clear directions. I wish it had been easier to locate.