They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. I knew I was getting top-of-the-line treatment when they told me about what they learned at the latest conference they attended, and how they were incorporating that knowledge into the practice.