They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. They have really great customer service here. They always put their customers first, regardless of the situation.