They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. One thing I really love about them is how easy it is to get an appointment. I never have to worry that they won't be able to see my pet right away.