It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while. I really appreciated that they didn’t rush my pet’s appointment at all. They answered all my questions and made me and my pet feel much more comfortable. They were very calm and understanding the entire time. I could tell they really care about everyone who visits them. My appointment was great. They saw my pet right away, and treated us very well.