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Paul Bookbinder, DVM, DACVS

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Paul Bookbinder, DVM, DACVS
Upstate Veterinary Surgical Center
(54 Reviews)
> Get Phone Number & Directions
220 Genesee Street Canastota, NY 13032
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Consumer Feedback

(54 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
Is this veterinarian easy to reach in an emergency?
Yes, they answered my call right away
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did you experience unnecessary pain during your visit?
No
by Anonymous xxx.xxx.93.117
April 03, 2013
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous xxx.xxx.92.87
March 27, 2013
Dr Bookbinder and Staff are wonderful. I would highly recommend going to them for any surgical needs. Our dog Coleman was having knee problems so our vet recommend Dr Bookbinder to us. I am so very happy she did. We were very pleased with how they treated us and even more happy they have 24/7 care for him. We were able to call and check on our dog at anytime though out the night.

Coleman's surgery ended up being a little different that what Dr Bookbinder was expecting, when he called me to tell me how the surgery went he wasn't even sure at that time if it would even work. He told me it was very unusual and nothing he's ever seen.

Well Coleman is doing great so far and we are very happy.

Thank you DR BOOKBINDER & STAFF
Coleman, Amy & Brian
by HappyinNY xxx.xxx.163.234
March 20, 2013
This group is one of the most caring, devoted veterinarian and girls we have ever met. This awesome office is the BOMB when it comes to 100% caring , loving, and being devoted to all there "patients" and the "patients family". Thank you all so much for just being you!!!!! You will be held in our hearts forever..... BUD will always be loved and very well taken care and that's of course thanks to you.........Take care and no offence but hope we don't see each other for awhile unless it's maybe at Walmart..Take care.
LOVE ALWAYS, BUD , MIKE AND LORI
by BUD xxx.xxx.254.122
February 06, 2013
We appreciated that they took their time with my pet, and didn’t rush the appointment at all. They made sure that all our questions were answered. Dr. Bookbinder made the extra effort to make sure every question and concern we had was addressed. After my dog had her surgery she was required to stay over nite - the fact that there was some there 24/7 to answer the phone was awesome. We know we can always count on them in any situation. We were so impressed with the progress our pup was able to make after visiting them. They always have an immediate answer for me when I call with a question. After our 12 week follow up visit we had some questions when we got home. We called and almost immediately were able to speak with the vet directly. Would recommend Dr. Bookbinder to everyone.
by Cyndy and Kwai xxx.xxx.128.66
February 01, 2013
This is the BEST and the most top notch care you can find! Personalized and one on one care. 24 hour care and the latest procedures to get your canine back to an active life. They specialize in orthopedic surgery and i can say you WILL get your dog back to optimal health! My dog could not walk when I took her there (blew both accruciates (knees) at the age of 4) she was given top care, one on one, supervised over night and you can call ANYTIME to check on them. She is 6 now and still chasing her ball like she did when she was 3! i can't say enought about this wonderful facility! It's too bad they don't take people or I would go there myself!
by Susan Soule xxx.xxx.233.143
January 17, 2013
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Are you going to visit this veterinarian again?
Without a doubt!
Did this veterinarian use current and safe equipment?
Yes, the equipment is very advanced!
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
by Anonymous xxx.xxx.146.87
December 26, 2012
Did this veterinarian leave your pet unattended for an extended period of time?
Not at all! They were always present and attentive
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Are you going to visit this provider again?
Without a doubt!
Does this veterinarian offer flexible appointment times?
Yes
by JEANNE xxx.xxx.190.226
November 26, 2012
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous xxx.xxx.241.19
November 26, 2012
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Was this provider's staff friendly?
Yes, they went above and beyond
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did this veterinarian listen to your input and concerns?
Absolutely! They always listen carefully to what I have to say!
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
by champ xxx.xxx.133.23
November 17, 2012
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Map and Directions
220 Genesee Street, Canastota, NY 13032