They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. They are one of the best veterinarians I've ever seen, and I think they're one of the best veterinarians in existence. I know I couldn't find better service or care anywhere else. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something.