I couldn't believe how knowledgeable and well-informed the staff was. They were able to answer all my questions, except the ones they needed to have their boss's input on. It was great to be able to talk to such a skilled staff. All my concerns were put at ease when they answered all my questions clearly and thoroughly. They go out of their way to make me and my pet feel as comfortable as possible. I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased.