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Russell Veterinary Services

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Russell Veterinary Services
Russell Veterinary Services
(6 Reviews)
> Get Phone Number & Directions
142 Westmoreland Street Harrogate, TN 37752
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Consumer Feedback

(6 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
1 star average for Value
Love this clinic! Everyone here is so personal and they truly Love your fur babies! If it wasn't for them this last Thanksgiving would have been aweful for our family because our belove Chloe wouldn't still be with us. She was so sick and so near death I hate to even go there. Even though all her blood work didn't really show a clear reason for her being so sick they pulled her through with fluids, medicine and lots of love. Dr Ramsey was with her most all the time through that weekend making sure she was improving even though it was a holiday weekend she gave her time to take care of our Chlo/bear! Thank you all so much for you loving care and giving us hope when it seemed all was not going well at all! May God continue to bless all of you!
by Cheryl xxx.xxx.78.145
March 24, 2016
Take your animal somewhere else. This clinic will not communicate with the client even after explicit questions are asked. They charge you for things you don't ask for and then pretend that you did ask for it even when you don't actually know what it is that you supposedly asked for. The office manager is one of the most unprofessional and condescending people I have ever dealt with. She treated me like I was an idiot and was incredibly disrespectful and unprofessional when questioned about the services and charged I received. They refused to refund me for the charges that I did not ask for and then blamed me for the confusion. This office is disorganized and complete frustrating to deal with. They clearly have no concept of customer service and patient interaction.
by EH xxx.xxx.255.2
March 10, 2015
Was it easy to find parking at this veterinarian's office?
Extremely easy, and close to the entrance
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.147.42
June 27, 2013
Did this provider rush your appointment?
No, I was able to ask as many questions as I wanted
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
by Anonymous xxx.xxx.78.31
April 23, 2013
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Was this provider's office clean?
Yes everything was neat and sterile
Were you confident that your pet was safe in this veterinarian's care?
Absolutely! I knew I was being cared for by an expert!
by Anonymous
January 09, 2012
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Would you recommend this veterinarian to others?
Yes
Was this veterinarian's office clean?
Yes everything was neat and sterile
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous
October 11, 2011
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Map and Directions
142 Westmoreland Street, Harrogate, TN 37752