I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I've never had to remind them who I am or what my pet's condition is, they remembered both of our names by the second appointment. They go out of their way to make us feel special and welcomed. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan.