They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. They had one of the cleanest offices I've ever seen at any vet. I appreciated that they took the time to create a sterile environment for their patients. I felt that they really valued my health and happiness because they followed up even after my appointment just to check up on me. It was such a nice gesture that made a huge difference. They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all.