I loved that they took their time with my pet, and didn’t rush the appointment at all. They made sure my pet was relaxed and that all my questions were answered. They put in the extra effort to make me and my pet feel valued and important. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered.