They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is very friendly and courteous. They treated my dog (maggie) with gentleness and great care. Dr. Lobue answered all my questions with a great deal of patience. I was very nervous and stressed out over maggie's surgery. She is 13 years old and was being spayed and had a tumor removed. Dr. Lobue and his staff helped to put me at ease with their kindness which helped to relieve much of my nervousness and stress. This is important since maggie picks up on my emotional state. The office was easy to locate. The fees were reasonable.