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Jeanne Kollecker, Office Manager

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Jeanne Kollecker, Office Manager
Lake Animal Hospital
(21 Reviews)
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13760 Chardon Windsor Road Chardon, OH 44024
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Consumer Feedback

(21 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
Were the waiting room chairs comfortable while waiting for your pet?
They were average
Would you recommend this provider to others?
If I Had To
Did this veterinarian rush your appointment?
No
Did you leave the office feeling satisfied with your visit?
Mostly
Did you feel safe in this provider's care?
Mostly
by Anonymous xxx.xxx.187.9
December 10, 2014
Would you recommend this provider to others?
Yes
Were you satisfied with your appointment with your provider?
Mostly
How would you compare this provider to others in his/her field that you have visited?
Average
Do you feel confident that this provider will work with you until a solution is reached?
Yes
Did this provider's staff seem to respect him/her?
Somewhat
by Anonymous xxx.xxx.86.45
November 12, 2014
Were the waiting room chairs comfortable while waiting for your pet?
Not really
Would you recommend this provider to others?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was the provider's staff welcoming to you?
Mostly
Did you feel that your visit with the provider was time well spent?
Mostly yes
by Anonymous xxx.xxx.46.125
October 17, 2014
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
by Anonymous xxx.xxx.169.255
February 01, 2014
Did this provider rush your appointment?
No
Is this provider's business conveniently located?
Yes, it is very conveniently located
Would you refer this provider to a family or friend?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was this veterinarian's staff friendly?
Yes, they went above and beyond
by Anonymous xxx.xxx.18.82
January 16, 2014
They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. I found their building within a matter of seconds, and I didn’t get lost on the way there once. The directions they gave me were very clear and accurate. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back. I would trust their advice over any other veterinarian. I'm confident that my pet's health and safety is their top priority.
by c xxx.xxx.225.104
January 10, 2014
Was this veterinarian friendly?
Very! The most welcoming office I've visited!
Does this provider offer any coupons, discounts or promotions?
Yes
Does this veterinarian give unbiased advice?
Yes
by xyz xxx.xxx.45.21
November 19, 2013
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously
Does this veterinarian promptly return your phone calls?
Yes
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
by Anonymous xxx.xxx.90.162
April 04, 2013
Did this veterinarian rush your appointment?
No, I was able to ask as many questions as I wanted
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Was this veterinarian's office easy to locate?
Absolutely! It couldn't have been easier!
by Dustin xxx.xxx.45.36
March 11, 2013
They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their office staff was friendly enough . The vet I seen didn't help me at all and didn't answer any of my questions. She was to busy telling me what a horrible dog I had and I should put a choke collar on him. Oh by the way my puppy weighed 7 pounds and was 6 months old. He is a toy. She was afraid of him because he was stareing at her and she said to me Iam going to have problems with him. She brought him back and said he was aggressive and that he peed on the table and he needs a choke collar and a muzzle. Look if you dont small dogs you shouldn't be a vet... The office was very easy to locate. I didn't have any trouble finding it at all. The vet that I seen was a young girl that was very rude and was horrible with my puppy. I will never step foot again in that office with my pets...............The front office staff was friendly but the vet was horrible...I found another vet would doesn't have any problems with my dog he is now almost a year and still only weighs 9 pounds. When she brought him back in the room she was dragging him by the lease and started in on me about him. She couldn't even pick him up to bring him back to me... What a great Vet she needs some more schooling I think.........Terrible experience........for me and my pet...................................................
by Connie DiBiase xxx.xxx.74.252
August 13, 2012
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Map and Directions
13760 Chardon Windsor Road, Chardon, OH 44024