Took my dog to another hospital and they misdiagnosed her. Then met with Lake Animal and they knew what to test for and saved her life. If I had assumed the first one was right, she would have died two days later. Forever indebted to the awesome Dr's there.
I was hoping that they would be sympathetic to my situation(they shaved my dog because of a "miscommunication" ) and understand where I was coming from. Instead, they made it completely obvious that they didn't care about me or what I had been through. The shock and horror to see a cute fluffy white dog shaved for no reason was too much, and I let them know how angry I was and asked for my money back. They refused. Totally unprofessional. They blamed it on my rudeness. Seriously?!?! They were the ones who miscommunicated and made the mistake and refused to own up to it. They never apologized either!!!
They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. I haven't seen any coupons or discounts for this provider's office, but I haven't really looked. They never mention anything about promotions when I'm there. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one.