I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. Their office was one of the quietest, most peaceful places I've ever visited. I was able to relax very easily.