I was seen almost as soon as I walked in the door. I didn't have to reorganize my day around my appointment at all. I loved that they thoroughly explained the risks and benefits of my pet's treatment. I felt much less nervous about starting my pet's treatment, when I knew what to expect. They made the extra effort to make sure every question and concern I had was addressed. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking.