The staff went out of their way to make both me and my pets feel welcome. It felt like they really cared about all of us. I wish they would display their diplomas and credentials more prominently. Like in the reception area. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important.